Privacy Policy

1. Introduction

Ultra Tune Bayswater is committed to respecting your privacy and protecting the personal information you provide when using our website, contacting our workshop, booking a service or engaging with our automotive services.

This Privacy Policy explains how we collect, use, store, disclose and protect personal information, and how you can access, correct or make enquiries about the information we hold. "Ultra Tune Bayswater", "we", "us" and "our" refer to the business operating this website: SINGH MECHANICS PTY LTD (ABN 64 167 105 099), trading as Ultra Tune Bayswater, at Factory 5, 200 Canterbury Road, Bayswater VIC 3153, Australia. Telephone: (03) 9729 0499. Email: bayswater@ultratune.com.au. Website: https://ultratunebayswater.com.au/.

We handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles, to the extent they apply to our business. This policy applies to information collected through our website, online forms, telephone communications, workshop visits and related customer service activities.

2. Personal information we collect

We may collect personal information reasonably necessary to respond to enquiries, manage appointments, provide automotive services and operate our business. Depending on the interaction, this may include:

• Name, phone number, email address and contact address
• Vehicle make, model, year, registration, VIN where required, mileage, service history and reported faults
• Requested services, preferred appointment times, authorised work, quotations, invoices and payment records
• Messages, service enquiries, complaints, feedback and other correspondence
• Technical website information such as IP address, device and browser information, referral sources, pages visited and interactions

We generally do not require sensitive personal information for routine automotive services. Please avoid putting unnecessary financial or sensitive information in online forms.

3. How we collect personal information

We collect information directly from you through enquiry or booking forms, telephone calls, emails, workshop visits, quotation requests, repair authorisations and customer feedback. We may also receive relevant information from a person authorised to act for you, a vehicle owner, fleet manager, insurer, roadside assistance provider or other service provider involved in your enquiry or repair. Our website may collect technical information automatically through cookies and similar technologies. We handle information received from other sources in accordance with applicable privacy requirements.

4. Why we collect and use information

We use information to respond to enquiries, prepare quotations, confirm appointments, identify your vehicle, assess reported problems, carry out authorised work, prepare service records, process payments, issue invoices, administer warranties and address complaints. Where lawful, we may also improve our website, assess advertising effectiveness, understand customer demand and provide relevant service reminders or marketing communications. We will not use personal information for an unrelated purpose unless you have consented or it is otherwise permitted or required by law.

5. Online bookings and enquiry forms

An online enquiry or booking form may request your name, contact details, vehicle information, requested service and other information you choose to provide. We use these details to respond, discuss your requirements and arrange an appointment where appropriate. Submitting a request does not automatically confirm an appointment; our team may contact you to confirm availability or request additional information. Please ensure details provided are accurate and current.

6. Cookies and website tracking technologies

Our website may use cookies, analytics tools, advertising tags and similar technologies to enable website functions, understand visitor activity and measure the effectiveness of advertising. Depending on the technologies actually enabled, these tools may collect website interactions, approximate location, referral information, advertising identifiers, browser or device information and information about form or phone-button interactions.

7. Sharing personal information

Where reasonably necessary, we may disclose relevant information to authorised Ultra Tune network entities, automotive parts suppliers, specialist repairers, roadside assistance providers, insurers, payment processors, website and marketing providers, professional advisers or government authorities. We share only information reasonably required for the relevant purpose where practicable. We may also disclose information where required or permitted by law. We do not sell customer personal information to unrelated third parties for their independent marketing activities.

8. Data storage and security

We take reasonable steps to protect personal information against misuse, interference, loss, unauthorised access, modification and disclosure. Depending on the system, safeguards may include controlled staff access, suitable website and account security and secure electronic or paper records. No method of electronic transmission or storage can be guaranteed completely secure. Contact us promptly if you believe your information may have been compromised.

9. Accessing and correcting your information

You may ask us to provide access to information we hold about you or to correct information that is inaccurate, incomplete, out of date or misleading. We may need to verify your identity first. We will consider and respond to requests within a reasonable time under applicable privacy law.

10. Contact us

If you have a privacy question, access or correction request, or complaint about how your information was handled, contact us: